Terms and Conditions

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Terms and Conditions

Emergency Cancellation - Live and Learn CPR reserves the right to cancel classes at anytime, due to unforeseen events, such as an emergency that’s due to severe weather, instructor illness/injury, family emergencies etc… In those unlikely events, we will make every attempt to contact you. Participants in these courses will receive priority enrollment in the next available class, and be given the option to reschedule or receive a full refund. Live and Learn CPR never cancels a class due to low enrollment.

Cancellation - If you have registered and paid for a public training class with Live and Learn CPR, Live and Learn CPR reserves a seat for you. This guarantees that you have a reserved seat in the class and that you will receive your certification card once you complete the course. If you must cancel your registration for any reason please contact us via email, [email protected], with your request. Cancellations requested more than 72 hours prior to a scheduled class may receive a refund, less a $5.00 administrative fee. Refunds may take up to 10 days to show up on your statement. Please note we will not issue refunds for cancellations within 72 hours of the scheduled class or for missed classes. In these cases, you forfeit your payment.

No-Show - If a registered student does not show up to their scheduled class and has not rescheduled, they are considered a no-show and forfeit the complete paid registration fee. No-show students may reschedule for a different date, and will be responsible for the $20.00 rescheduling fee.

Rescheduling - If you registered and paid for a class, but can’t make that particular date or time, you may reschedule. Requests must be made in writing, emailed to [email protected], for our documentation purposes. Please note – if you reschedule within 72 hours prior to your scheduled class, or after a missed class, you forfeit your payment.

Attendance - It is strongly encouraged that attendees be onsite at least 5 minutes before the listed start time for the class. CPR training begins the moment the instructor begins his/her lesson. Students are expected to arrive on time and be present for the entire class to receive a certification. Students arriving more than 10 (ten) minutes late for a traditional class may be denied entry altogether. Students arriving more than 5 (five) minutes late for a skills check will be denied entry into the session, and will have to reschedule their skills check session. A $20 rescheduling fee applies, *See Rescheduling for details. Please note If a student chooses not to reschedule their skills check, then their registration fee will be forfeited altogether, meaning the student will not receive a refund. Students also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, etc,)

Retake - If a student participating in one of our open enrollment classes fails any portion of the class (skills check or written exam), the student will be allowed to retake the class for free. Please note, you may retake a class only once for free. If a student fails a portion of the course a second time, they can retake the class again at 100% of the class cost.

Transfer Registration - At any time before a class begins, a registered student may transfer their registration for a class or skills session to any other person at no additional charge. That intent, however, must be communicated to Live and Learn CPR in advance of the class.